Reporting robbed, stolen or missing documents to Serasa watch is simple and easy:

1. Call 55 11 33737272;

2. Tell the attendant the type and number of the robbed, stolen or missing document

3. Fax or mail the Police Report ("Boletim de Ocorrência" – B.O.) and a signed formal statement (click here to download a model statement).

The information will be made immediately available to nationwide queries for a period of five days, until the documentation formalizing the request is received. Otherwise, the information will no longer be displayed in response to queries.

Excluding Data on Stolen or Missing Documents

Information on robbed, stolen or missing documents remain available until you, as the document holder, request the record to be expunged. To do this:

1. Get in touch with Serasa Watch at 55 11 33737272 and request removal of the information.

2. Fax or mail a signed formal statement (click here to download a model statement).